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e225f's Privacy Policy

Your personal information is valuable to us — this policy clearly explains how e225f collects, stores, and protects your data.

Introduction

This Privacy Policy ("Policy") establishes a legal agreement between the e225f platform ("we", "us") and its website e225f.lat users ("you", "your") regarding the handling of personal information. When you use our platform, create an account, or use any of our services, you are considered to have accepted the terms of this Policy.

e225f is committed to providing a safe and transparent online betting experience for users in Bangladesh. Protecting your privacy is one of our core responsibilities. We never sell your information to third parties or use it without authorization.

This policy may be updated at any time. If there are significant changes, we will notify you through the platform or via your registered email. Continuing to use the platform after any changes means you have accepted the updated policy.

1. What Types of Information We Collect

We collect your information in various ways and for various purposes. The categories of that information are described below:

A Identity & Contact Information

  • Full name and date of birth (for age verification).
  • Email address and mobile number.
  • Current address (where applicable).

B Financial & Transaction Information

  • Details of deposits and withdrawals made through bKash, Nagad, Rocket, or Upay.
  • The last portion of your mobile financial service account number (the full number is not stored).
  • Transaction amounts, dates, and status.

C Usage & Technical Information

  • IP address, browser type, and operating system.
  • Time spent on the platform, pages visited, and click patterns.
  • Device identifier information and login session duration.
  • Information collected from cookies and similar tracking technologies.

D Gaming Activity Information

  • Betting history, wager amounts, and records of wins and losses.
  • Game preferences and usage patterns.
  • Responsible gaming information (limit settings, self-exclusion, etc.).

2. Purposes of Data Use

e225f uses your information only for specific, lawful, and necessary purposes. Those purposes are listed below:

  • Account Management: To create, verify, secure, and manage your account.
  • Financial Transaction Processing: To process deposit and withdrawal requests, verify transactions, and resolve errors.
  • Security & Fraud Prevention: To protect accounts, detect unusual activity, and prevent fraudulent transactions.
  • Customer Support: To handle your support requests, resolve complaints, and send relevant information.
  • Service Improvement: To analyze platform performance, fix bugs, and improve the user experience.
  • Ensuring Responsible Gaming: To monitor your gaming behavior and provide assistance where needed, and to enforce protective limits.
  • Relevant Communications: To send account notifications, security alerts, and service updates (you can opt out of these at any time).

3. Sharing Information with Third Parties

e225f does not sell your personal information to third parties for commercial purposes. However, sharing limited information may be necessary in certain situations:

1 Payment Processors

Necessary transaction information is shared with mobile financial service providers such as bKash, Nagad, Rocket, and Upay to complete your deposits and withdrawals. This information is used solely to process the specific transaction.

2 Technology Service Providers

To operate the platform, we work with trusted technology partners — such as providers of server hosting, data analytics, and cybersecurity services. These partners are required to uphold the same privacy standards as us.

3 Legal Obligations

Required information may be provided in response to a lawful request from a law enforcement agency or judicial authority. In such cases, we will only provide information that is legally required and will make every reasonable effort to notify you.

Important: We never sell or rent your information to advertisers, data brokers, or marketing agencies.

4. Cookies & Tracking Technologies

Cookies and similar technologies are used on the e225f website to improve your experience. Cookies are small text files stored in your browser.

  • Essential Cookies: Required to maintain login sessions, ensure security, and operate the platform's core functions. These cannot be disabled.
  • Analytics Cookies: Used to understand how you use the platform, which helps us improve our services. These can be disabled.
  • Functionality Cookies: Used to remember your preferences (such as language selection). Disabling these may result in some features not being available.

You can reject non-essential cookies at any time by changing your browser settings. However, this may affect some platform functionality.

5. Data Security Measures

To keep your information secure, e225f employs industry-standard technical and organizational measures. The key components of our security framework are as follows:

🔒 SSL Encryption

All data transmission on our website is protected by SSL/TLS encryption technology. This ensures that no third party can read your information while it is being transferred.

🛡️ Access Controls

Only authorized personnel can access necessary information. Every access is logged and reviewed on a regular basis.

💾 Secure Storage

Personal information is stored in encrypted databases. Full payment details are never stored on our servers — only transaction reference information is retained.

🔍 Security Audits

We conduct regular security assessments, identify potential vulnerabilities, and resolve them promptly. Our systems are continuously improved to ensure fair play.

Shared Responsibility: Despite all technical measures, no method on the internet is 100% secure. Keeping your password private and avoiding logging in on unfamiliar devices is also important for your security.

6. Data Retention Period

We retain your information only for as long as necessary. Retention periods are determined based on the following factors:

  • Active Account Data: For as long as your account remains active and for the period necessary to provide services.
  • Financial Transaction Records: Retained for the applicable period required to meet dispute resolution and audit needs.
  • After Account Closure: Once an account is closed, unnecessary data is deleted unless there are legal obligations or ongoing disputes.
  • Anonymous Analytics Data: After your identity is removed, anonymized statistics may be retained long-term for overall service improvement.

7. Your Rights

As an e225f user, you have the following rights over your own information. Contact our support team to exercise these rights.

Right to Access

You have the right to know what information we hold about you and to receive a copy of it.

Right to Rectification

If any of your information is incorrect, you can request that it be corrected.

Right to Erasure

In certain circumstances you can request that your information be deleted, though this may not be fully possible if legal obligations exist.

Right to Object to Processing

You can object to marketing communications or certain types of data processing.

Right to Data Portability

You can request that the data you have provided be made available in a structured, commonly used format.

Right to Restrict Processing

In certain circumstances you can request that the processing of your information be temporarily suspended.

Contact us to exercise these rights or for any questions. We will generally process your request within a reasonable time.

8. Protection of Minors

e225f is strictly prohibited for anyone under 21 years of age. Under no circumstances does our platform collect information from or provide services to minors.

  • Age verification is mandatory when creating an account. If we learn that a user is under 21, that account will be closed immediately.
  • Any information inadvertently collected from a minor will be deleted without delay.
  • If you believe a minor is using our platform, please notify our support team.

9. Notice Regarding External Links

Our platform may occasionally contain references to third-party websites. These external sites have their own privacy policies, and e225f is not responsible for how those sites handle information.

We recommend that you read the privacy policy of any external site before visiting it. When navigating to a payment portal in particular, make sure you are on the correct site.

10. Policy Changes

e225f reserves the right to update this privacy policy from time to time. For any significant changes, we will:

  • Send a notification to your registered email address.
  • Display a clear notice on the platform.
  • Publish the revised policy on this page and indicate the date of the update.

Continuing to use the platform after changes are made will be considered as your acceptance of the new policy. If you do not agree with the changes, you may close your account and notify our support team.

11. Contact Us

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, our dedicated support team is always ready to help.

Privacy Support

Our team provides support in Bengali and English 24/7.

Support Email

You can also get instant help through the live chat on our platform. For privacy-related requests, providing detailed information by email will help us respond more quickly.

For more information, visit our FAQ page and Responsible Gaming page.